Delivery

Duty Fees and Returns for Orders Shipped Outside the European Union

For international deliveries, responsibility for customs duties, import fees, taxes, and any other charges imposed by the destination country lies entirely with the buyer. Any costs incurred in connection with the importation of goods from Romania shall be borne exclusively by the buyer.

Please note that orders shipped to destinations outside the European Union are not eligible for return or exchange. Due to customs clearance procedures, import/export formalities and the complexity of processing international returns, all sales shipped outside the European Union are considered final.

This restriction does not affect your statutory rights in the event that you receive an incorrect product or a product with a manufacturing defect. In such cases, please contact us at [email protected] within 14 days of receiving your order. We will assess each case individually and, where appropriate, offer a suitable remedy, such as replacement of the product or another mutually agreed solution.

Processing Time

We are aiming to meet a processing time of 2-4 working days for individual orders and 2-6 working days for larger (group) orders. The delivery period begins once you receive the shipping confirmation by email.

LANG.S will always make every effort to deliver your order within the indicated time frame. However, despite our best efforts, delays may occasionally occur due to circumstances beyond our control (such as public holidays, severe weather conditions, technical issues involving third parties or courier service limitations), but never later than 30 calendar days from the order confirmation. If delivery exceeds 30 calendar days, you may cancel your order.

Delivery Problems

If your order is damaged during transport, we will investigate the matter with the courier and do our best to resolve the issue. Please report any damage within 3 days of receiving your order and allow up to 14 days for a resolution.

In the unlikely event that your order is lost, we will contact the courier on your behalf and investigate the shipment. Delivery delays may occasionally occur, especially during peak periods. Please contact us if you experience any delivery issues, and we will do our best to resolve them as quickly as possible.

If you wish to place an order and your country is not listed below, please contact us at [email protected] and we will do our best to add it as soon as possible.